Introduction
This Privacy Policy describes how Carefinity (“Carefinity”, “we”, “us” or “our”) handles information in connection with this website. Carefinity is a home care agency based in Pennsylvania, United States.
This policy covers this website only. It does not cover information handled as part of any care services that may be arranged separately, which would be addressed under separate agreements and notices provided directly to clients.
Information We Collect
We aim to collect as little information as possible through this website. The information we may collect falls into two categories.
- Information you provide. Details you choose to enter into our enquiry form, such as your name, email address, phone number, the type of support you are interested in and the content of your message.
- Information collected automatically. Standard technical information such as browser type, device type, approximate region and the pages visited. This is used in aggregate to understand how the site is used.
Contact Forms
Our service enquiry form is intended for general enquiries about home care services. We ask that you do not submit diagnoses, medical records, medication details, insurance numbers, Social Security Numbers, detailed medical history or any other sensitive personal health information through this form.
Information submitted through the form is sent to a Carefinity business email address so a member of our team can respond to your enquiry.
Cookies
Cookies are small text files stored by your browser. This website may use cookies that are necessary for the site to function, and may use additional cookies for analytics purposes. Where non-essential cookies are used, they will be described here and, where required, consent will be requested.
Most browsers let you refuse or delete cookies through their settings. Blocking cookies may affect how parts of this website behave.
Website Analytics
We may use a website analytics service to understand how visitors find and use this site, so we can improve it. Analytics data is used in aggregate and is not used to identify individual visitors.
How Information May Be Used
Information collected through this website may be used to:
- Respond to enquiries and arrange an initial consultation;
- Provide information about the services you have asked about;
- Maintain the security and reliability of this website;
- Understand, in aggregate, how the website is used and improve it;
- Comply with applicable legal and regulatory obligations.
We do not sell personal information collected through this website, and we do not use it for unrelated advertising purposes.
Third-Party Services
This website relies on a small number of third-party services in order to operate, which may include website hosting, email delivery, appointment scheduling, font delivery and analytics. Those providers process information only as needed to deliver their service, and each operates under its own privacy policy.
Calendly
Consultation bookings made through this website are handled by Calendly, a third-party scheduling service. When you book a time, the information you enter into the Calendly interface — such as your name, email address and chosen time slot — is collected and processed by Calendly, and is then shared with Carefinity so we can prepare for the appointment.
Please do not include sensitive personal health information in a booking form or in any notes field. Calendly’s handling of your information is governed by Calendly’s own privacy policy and terms.
External Links
This website may link to other websites that are not operated by Carefinity. We are not responsible for the content or privacy practices of those websites. We encourage you to read the privacy policy of any external website you visit.
Data Security
We take reasonable technical and organisational measures intended to protect information submitted through this website, including serving the site over an encrypted connection and limiting access to enquiry messages to those who need it in order to respond.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. This is one of the reasons we ask that sensitive health information is not sent through this website.
Data Retention
Enquiry messages are kept only for as long as needed to respond to your enquiry and to maintain reasonable business records, after which they are deleted or archived in line with our internal retention practices.
Children’s Privacy
This website is intended for adults and is not directed at children. We do not knowingly collect personal information from children through this website. If you believe a child has provided information through this site, please contact us so it can be removed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to this website, to the services we use, or to applicable law. When we do, the revised policy will be posted on this page along with an updated date.
Contact Information
If you have questions about this Privacy Policy or how information is handled through this website, please contact us.
- Carefinity, Pennsylvania, USA
- Phone: (XXX) XXX-XXXX
- Email: hello@carefinity.com
- Office hours: Monday – Friday, 9:00 AM – 5:00 PM
You can also reach us through our contact page.